Last Updated: June 10, 2025
 

Thanks for supporting Smug Pug Ink! Since all items are made-to-order through a print-on-demand partner (Printful), we don’t offer traditional returns or exchanges. But don’t worry—if something’s off with your order, we’ll make it right.
 

All Sales Are Final

Because each item is custom printed just for you, we do not accept returns, exchanges, or refunds for:

• Wrong size or color selected

• Buyer’s remorse

• Delays caused by shipping carriers

Please double-check your size and order details before checking out!
 

Damaged, Defective, or Incorrect Orders

If your order arrives with a defect, printing issue, or is damaged in transit, email us at hello@ciarapickering.com within 7 days of delivery with:

• Your order number

• A clear photo of the issue

• A brief description of what went wrong

We'll work with Printful to replace or refund your item if it qualifies under their return guidelines.
 

Lost Packages

If your package hasn’t arrived within a reasonable timeframe, please reach out. We can help look into tracking and file a claim if needed. Please note: we’re not responsible for shipping delays caused by customs, weather, or carrier errors.
 

Need Help?

If you’re unsure whether your order qualifies for a replacement, just reach out. I’m happy to help.

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ciara.pickering@gmail.com